Insights and analytics
Review lead status, source, conversion and salesperson activity.
Twin CRM. For every customer interaction
Connect enquiries, conversations, sales and service in one platform—giving teams a complete customer view and a clear next action.
- #1
- CRM provider in Vietnam’s real-estate sector by 2018
- 100+
- property developers and real-estate agencies
- 14+
- years of experience
- 100+
- professional engineers
- 6+
- solutions across 6 industries
Built on Google Cloud Platform, Twin CRM combines a proven cloud foundation with the engineering capability recognised through Twin’s Google Cloud Partner status. View Partnerships
Connect every customer moment—online and offline
Twin CRM keeps the relationship moving from first enquiry through sales, delivery and ongoing service. It connects website activity, conversations, visits, proposals and support interactions in one shared customer history, so every team knows what has happened, what matters now and what comes next.
360-degree customer profile
Twin CRM brings customer details, preferences, opportunities, conversations, service activity, tasks and appointments into one reliable operational record. Authorised teams gain the context they need to understand each relationship, act with confidence and keep work moving.
Its flexible data model reflects how your organisation operates. Connect each customer to the companies, properties, projects, dealers, vehicles, products, locations, courses, treatment programmes or other entities that shape the relationship.
- Current status, responsibility and next step
- Calls, email, SMS, messages, meetings and notes
- Opportunities, deals, quotes, invoices and commercial history
- Service requests, field activity and resolution
- Role-based visibility, permissions and activity history
See Twin CRM in action
Move through the customer lifecycle with a clear, connected operational view
Explore six genuine Twin CRM screens covering lead management, campaigns, communications and reporting. Every capability is displayed below for easy comparison.
Lead capture
Bring enquiries from approved forms, chats and messages into an owned workflow.
Campaign management
Connect campaign activity with response handling and operational customer records.
Messaging automation
Configure timely email or SMS follow-up within agreed service limits.
Contact history
Keep relevant calls, email, messages, meetings and notes connected to the customer.
Lead communications
Support ownership and hand-offs across central and frontline teams.
These screens use historical or demonstration data. Interface appearance, terminology and available modules vary by version, industry configuration, connected systems and implementation scope.
Capability
Built for the complete customer lifecycle
Bring leads, accounts, opportunities, campaigns, communications, service, reporting and team collaboration into one connected platform—so every customer activity stays organised, visible and moving forward.
Marketing campaign management
Create, execute and review campaigns while keeping source, response and follow-up attached to the customer record.
Omni-channel communication
Record email, SMS, calls, social interactions, meetings and face-to-face activity in one relevant history.
Messaging automation
Use templates, custom parameters, tracking, reminders and automated follow-up within the selected plan and configured services.
Controlled audience communication
Run mass email or messaging with agreed consent, templates, delivery limits, tracking and governance.
Cases and service requests
Route customer enquiries and service work by type, location, priority or owner, with status through to resolution.
Tasks, appointments and work views
Assign work and use board, calendar, timeline, map, chart or workload views where supported by the plan.
Mobile work and documents
Give authorised users remote access to customer context, approved documents, sales collateral and assigned activity.
Team planning and follow-through
Support onboarding, workload visibility, shared work practices and structured follow-up.
Dashboards, forecasting and goals
Monitor pipeline, source, conversion, workload and service status, with forecasting and team goals in the relevant plans.
Data quality controls
Use validation, required fields, duplicate warnings, merge processes and ownership rules to improve record reliability.
Permissions and governance
Apply role-based access, multi-level permissions, activity history and enterprise governance around the agreed operating model.
Calculated fields and consolidated reporting
Use formula fields, time information and multi-board management views where included in the deployment.
One CRM. Six industries.
Built around your business.
Twin CRM adapts to the customer relationships, processes and priorities of each industry. Configure records, stages, permissions, workflows, integrations and reporting around how your organisation operates—not a rigid, one-size-fits-all template.
Real Estate
Manage project and property enquiries, buyer relationships, opportunities, sales stages, reservations, documentation and hand-offs to leasing or property-operation platforms.
Automotive
Connect manufacturer, distributor, dealer, lead, owner, vehicle, sales and service relationships, with Dealer Management System integration where required.
Retail
Support customer service, loyalty, product ownership, warranty, post-purchase activity and field service, with PangoCDP added where broader activation is needed.
Education
Manage enquiries, learner or family relationships, admissions activity, course interest, communication, appointments and service follow-up around the institution’s process.
Discuss an education CRMSpa & Beauty
Connect customer profiles, preferences, appointments, service history, memberships, packages, reminders and relationship activity across locations and teams.
Discuss a spa and beauty CRMPharmaceuticals
Support suitable non-clinical account, professional, customer-service, field-team and relationship workflows while keeping regulated or clinical records in the appropriate specialist systems.
Discuss a pharmaceuticals CRMTwin CRM and PangoCDP
Operational CRM and customer-data activation solve different parts of the problem
Twin CRM manages leads, accounts, sales, service and relationship work. PangoCDP gathers customer data from connected sources, unifies profiles, supports segmentation and activates customer journeys. They can work together where an organisation needs both.
Manage work around the customer
- Lead and account ownership
- Opportunity and sales workflow
- Service cases and operational activity
- Tasks, status and communication history
- Role-based customer work
Unify and activate customer data
- Data gathering across sources
- Unified customer profiles
- Segmentation and automation
- Journey and campaign activation
- Performance measurement
Implementation and integration
Configure the proven foundation, connect the surrounding systems and extend only where needed
Twin CRM can be introduced as a focused CRM deployment or as one component of a wider enterprise platform. The right approach depends on users, workflow depth, data migration, integrations, reporting, governance and support requirements.
Configure
Shape terminology, fields, stages, forms, roles, permissions, notifications, dashboards and views around the agreed lifecycle.
Integrate
Connect websites, portals, mobile apps, email and calendars, ERP, DMS, finance, messaging, PangoCDP, reporting and other approved systems.
Extend
Add differentiated workflows, applications, services or reporting where standard product functions do not cover the requirement.
Support
Agree onboarding, training, issue handling, release, enhancement and service commitments for the selected plan and deployment.
Top-tier clients and success stories
CRM experience across property, automotive, retail and customer service
Selected programmes show how Twin CRM and related customer platforms support customer journeys, central and frontline teams, connected systems and operational reporting.
Automotive
Mitsubishi Motors Vietnam
A connected O2O CRM programme spanning leads, sales, ownership, service, customer-facing functions, DMS context and role-specific reporting.
View the customer story
Real Estate
Phu My Hung
Connected customer discovery and enquiries with property information, content and internal administration through a web and mobile platform.
View the customer story
Retail and field service
Unilever Pureit
Linked customer-service CRM with technician mobile work, service status and operational reporting.
View the customer story
Retail and loyalty
KAO and Merries
CRM and mobile work supporting customer engagement, sales channels, loyalty, rewards and a consumer application.
View the application portfolioChoose your plan
Select your team size and billing period
All prices are in Australian dollars and are charged per seat.
Standard
Twin CRM
Essential tools for organising contacts, leads, conversations and day-to-day sales work.
AUD
AUD $10.00
per seat/month
For 1–4 seats
Try It Free- Unlimited customisable pipelines
- Unlimited contacts and boards
- Lead, contact and deal templates
- iOS and Android applications
- Unlimited free viewers
- Dashboard based on one board
Pro
Twin CRM
Deeper communication, automation, views and reporting for growing sales and service teams.
AUD
AUD $20.00
per seat/month
For 1–4 seats
Try It Free- Everything in Standard
- Higher integration and automation allowances
- Timeline, calendar, map, chart and workload views
- Sales forecasting and analytics
- Advanced email and productivity functions
- Expanded dashboards and storage
Enterprise
Twin CRM
Customisation, governance, advanced analytics and service commitments for complex organisations.
Contact Sales
All seat counts
Commercial scope confirmed with your team
Contact Sales- Lead scoring and team goals
- Advanced analytics and larger dashboards
- Account and post-sale management
- Enterprise-scale automation and integrations
- Multi-level permissions and governance
- HIPAA compliance in the approved product context
Need help choosing the right plan?
Match the plan to the work your teams need to manage
Start with the operational scope, data volume, communication requirements, reporting depth, governance and support commitments. Twin Global can then confirm the most suitable plan and implementation approach.
Standard
Core CRM for focused teams
Choose Standard when the priority is a shared contact database, lead and deal management, configurable pipelines, mobile access and essential dashboards.
Try It FreePro
Automation and reporting for growing operations
Choose Pro when teams need higher automation and integration allowances, advanced email functions, broader work views, forecasting and sales analytics.
Try It FreeEnterprise
Governance for complex organisations
Choose Enterprise when the deployment requires lead scoring, team goals, advanced analytics, account management, multi-level permissions, enterprise governance, HIPAA compliance, a dedicated success route or a 99.9% uptime SLA.
Contact SalesDetailed comparison
Compare features, limits and support
This comparison preserves the complete substantive feature catalogue from the approved Twin CRM page. Specific connector availability, usage terms and product configuration are confirmed during implementation.
| Feature | Standard | Pro | Enterprise |
|---|---|---|---|
| Essentials | |||
| Contacts database | Unlimited | Unlimited | Unlimited |
| Maximum number of seats | Unlimited | Unlimited | Unlimited |
| Web forms to capture leads | Included | Included | Included |
| Templates for lead, contact and deal management | Included | Included | Included |
| Customisable pipelines | Unlimited | Unlimited | Unlimited |
| Boards and documents | Unlimited | Unlimited | Unlimited |
| Column types and templates | 20+ column types · 200+ templates | 20+ column types · 200+ templates | 20+ column types · 200+ templates |
| iOS and Android apps | Included | Included | Included |
| Free viewers | Unlimited | Unlimited | Unlimited |
| Lead, account, contact and deal management | Included | Included | Included |
| Items | Unlimited | Unlimited | Unlimited |
| File storage | 5 GB | 100 GB | 100 GB |
| Activity log | 1 week | 1 year | 1 year |
| Customer relationship and communication | |||
| Two-way email integration with Gmail and Outlook | Available | Included | Included |
| Activity management, quotes and invoices | Available | Included | Included |
| Email templates with custom parameters | — | Included | Included |
| Email tracking and automations | — | Included | Included |
| Mass email, tracking and HTML editor | — | Included | Included |
| Google Calendar synchronisation and email signatures | Available | Included | Included |
| Productivity, integrations and automation | |||
| Customisable notifications | Included | Included | Included |
| AI email generator and duplicate-data merge | — | Included | Included |
| Integration actions | 250 actions/month | 25,000 actions/month | 25,000 actions/month |
| Automation actions | 250 actions/month | 25,000 actions/month | Enterprise-scale allowance |
| DocuSign, Aircall and PandaDoc integrations | Available | Available | Available |
| Mailchimp, HubSpot and Facebook Ads integrations | Available | Available | Available |
| Time tracking and formula columns | — | Included | Included |
| Salesforce integration | — | — | Available |
| Lead scoring and duplicate warning | — | Duplicate warning | Included |
| Insights and reporting | |||
| Sales forecasting and sales analytics | — | Included | Included |
| Advanced analytics and team goals | — | — | Included |
| Dashboard scope | 1 board per dashboard | Combine up to 10 boards | Advanced dashboards up to 50 boards |
| Post-sale, sales operations and collaboration | |||
| Account management, client projects and collection tracking | — | Available | Included |
| Headcount planning and sales-team onboarding | — | — | Included |
| Sales collateral and documents for sales | Available | Available | Included |
| Legal and security requests | — | — | Included |
| Views and reporting | |||
| Kanban view | Included | Included | Included |
| Timeline, calendar, map, chart and workload views | — | Included | Included |
| Support, service levels and governance | |||
| Self-service knowledge base | Included | Included | Included |
| 24/7 customer support | Included | Included | Included |
| Daily live webinars | Included | Included | Included |
| Dedicated customer success manager | — | — | Included |
| 99.9% uptime SLA | — | — | Included |
| Multi-level permissions and enterprise governance | — | — | Included |
| HIPAA compliance | — | — | Included |
Twin CRM questions
Commercial and implementation details
The product plan is one part of the decision. A successful deployment also defines data, integrations, roles, workflows, rollout and support.
Are the prices per organisation or per seat?
Every displayed numerical price is in AUD and is charged per seat for the selected billing period. It is not an organisation-wide total.
How does the annual discount work?
The annual charge is 10% lower than paying the corresponding monthly per-seat price for 12 months. The full approved annual amount is shown for each seat band.
What happens when the team has 31 or more seats?
Standard and Pro use Contact Sales for 31+ seats. Enterprise always uses Contact Sales so the commercial, implementation and support scope can be confirmed.
Can Twin CRM connect to our current systems?
Yes, where suitable interfaces and responsibilities are available. Common connections include websites, forms, mobile apps, email and calendars, ERP, DMS, finance, messaging, PangoCDP, reporting and approved third-party services.
Can Twin CRM be customised for our workflow?
The platform can be configured around fields, stages, forms, roles, permissions, notifications, dashboards and views. Bespoke extensions can be added where the standard product does not cover a differentiated requirement.
Does every implementation include the same features and service commitments?
No. The selected plan establishes the product entitlement, while the proposal confirms the implementation, migration, connectors, optional services, training, support routes and applicable service commitments.
Customer experience
Trusted across industries and customer operations
Explore organisations that have worked with Twin across real estate, fast-moving consumer goods, retail and other enterprise programmes.
Showing Top Clients
Top Clients
Real Estate
FMCG
Retail
Other Clients
How can we help?
Tell us about your team, customer lifecycle, existing systems and reporting needs. We will help shape the right plan and implementation approach—whether Twin CRM is configured, integrated or extended for your business.