News & Insights

Practical articles on business software and customer data, alongside Twin Global announcements and media coverage as they are published.

Featured insight

Systems integrationTwin Global4 min read

Before you replace your core system

An ageing system can make a replacement project feel inevitable. Before committing, establish whether the main constraint sits inside the platform or in the manual work needed to connect it to the rest of the business.

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Data and AIDavid Le4 min read

Your first AI project needs a measurable outcome

A useful first AI project has a specific job to improve, a way to check its output and a business owner who can judge the result. Those decisions give a pilot a purpose before anyone chooses a model or builds an integration.

CRM and customer dataTwin Global4 min read

Why your customer reports disagree

Different customer totals can come from different definitions, even when each report is calculated correctly. Reliable reporting starts with agreement on what is being counted, which records support it and who owns changes to the definition.

Software deliveryDavid Le4 min read

What your software project update should tell you

A project update should give you enough evidence to understand progress and make the next decision. That means seeing what works, what remains uncertain and how a change affects the agreed delivery plan.

Digital health and workflow engineeringTwin Global4 min read

What ScriptStream taught us about reliable workflow software

Reliable workflow software makes responsibility clear through every step, including the ones that fail. Twin Global's work developing ScriptStream for BOP Plus shows why approvals, status and recovery deserve attention from the start of a project.