Privacy and information handling
Privacy Policy
How we handle personal information when you visit our website, contact us or work with us.
What to share in an initial enquiry
A business enquiry usually needs your contact details and a short description of the work. Website analytics is optional. Please keep health records, identity documents, passwords and confidential project material out of an initial enquiry.
1. Who we are
Twin Global Solutions Pty Ltd (ABN 37 669 717 328), referred to as Twin Global, we or us, operates this website. This policy covers the website, enquiries and related business communications. It explains our information handling, your choices and how to raise a concern. Where the Privacy Act 1988 (Cth) and the Australian Privacy Principles apply, we handle information in accordance with those requirements.
2. What we collect and how
We usually collect information directly from you when you email, telephone, meet us, use an enquiry option or enter a business relationship. We may also receive business contact information through a colleague, professional introduction or lawful public business source.
The Contact page links to your email or phone application. There is no enquiry submission form on this website. We receive your message when you send it, or information you give us during a call.
- Contact and business information: your name, organisation, role, email address, phone number and the details you choose to provide about an enquiry.
- Business records: correspondence, meeting notes, proposals, agreements and information needed to manage an engagement or meet record-keeping obligations.
- Website requests: information processed by our host or security services, such as IP address, browser details, requested page, request time and security events.
- Optional analytics: visit and page-view information, browser and device characteristics, approximate location and cookie identifiers, if you accept Google Analytics.
You can browse the public site without providing your name. If you do not provide details needed to answer an enquiry, we may be unable to respond or assess the work.
3. Why we use it
We use relevant information to respond to enquiries, arrange discussions, understand requirements, prepare proposals and agreements, manage business relationships, deliver and support services, protect our systems and meet legal obligations. We may also use it to resolve disputes or respond to lawful requests.
With your analytics permission, we use website reports to understand which content people visit and improve the site. We do not use public website analytics to make decisions about you that have a significant legal or similar effect.
4. Google Analytics and your choice
We use Google Analytics 4, provided by Google, with measurement ID G-6SDYR2DTYN. The Google tag loads only after you select “Accept analytics”. It stays off if you decline. The banner records your choice in this browser for 180 days.
Analytics information is sent to Google and used to produce website usage reports. Cookie identifiers and browsing information may be personal information even though we do not ask Google Analytics to collect your name. We do not intentionally send names, email addresses, enquiry text, health records or account credentials through analytics. The page-view configuration removes query strings and fragments from page addresses and limits external referrers to the originating website.
Google signals and advertising personalisation are disabled in the site’s tag configuration. Our enquiry functions are separate from analytics. The Cookie Policy lists the browser storage involved and explains how withdrawal works.
Analytics is off until you accept.
Declining analytics does not affect access to our content or enquiry options. Withdrawing permission stops future collection, but does not remove data already processed. Google explains its processing in its information for partner sites and the Google Privacy Policy.
5. Who may receive information, including overseas
Access is limited to people and providers who need the information for the relevant activity. They may include our authorised personnel in Australia and at Twin Software Solutions JSC in Vietnam, a separate legal entity within the integrated Twin group; authorised contractors; hosting, communications and other technology providers; and legal, accounting, insurance or other professional advisers. We may disclose information where required or authorised by law, or with your permission.
Our Australian and Vietnam teams may handle information for authorised business activities. Google’s analytics processing may take place in the United States and other countries where Google or its providers operate. Their locations depend on the service and infrastructure used; Google’s policy explains its international processing. We can discuss the recipients relevant to a particular enquiry or engagement.
Where Australian privacy law applies to an overseas disclosure, we take the steps it requires. Appropriate access restrictions, provider checks and contractual protections depend on the information and the engagement. Accepting website analytics is not a general waiver of privacy rights.
6. Sensitive information and client projects
Please do not send patient records, identity documents, passwords, production credentials or confidential source code through an initial website enquiry. If further detail is needed, we can agree on an appropriate way to exchange it. If we receive sensitive information unexpectedly, we assess whether we may lawfully retain it and arrange deletion or de-identification where required.
Information handled on a client’s behalf is subject to the relevant contract, confidentiality terms, project instructions, security requirements and applicable law. This website policy does not replace those arrangements or permit unrelated use of client information.
7. Business communications and marketing
We may follow up about an enquiry or an existing relationship. Where we send broader commercial electronic messages, we do so where permitted by law, identify the sender and provide a way to unsubscribe. You can also email us to stop marketing messages. We may still need to send service, project, security or administrative messages for an active engagement.
8. Security and retention
We take reasonable steps to protect information from misuse, loss and unauthorised access, alteration or disclosure. The safeguards depend on the information and system involved. No online transmission or storage method is completely secure.
We keep business information for as long as reasonably needed for its purpose, an active engagement or legal and record-keeping obligations. We then take reasonable steps to delete or de-identify it where required. Analytics event data and reports are retained according to the property’s settings and Google’s applicable terms; changing a cookie preference does not delete historical reports. Contact us about information you believe should no longer be held.
9. Access, correction and privacy complaints
You can ask for access to personal information we hold about you, ask us to correct it, or raise a privacy complaint using the contact details here. We may need to verify your identity. If the law permits or requires us to refuse a request, we will explain the reason where required.
For a complaint, tell us what happened and what you would like us to review. We will assess it, seek relevant information and respond within a reasonable period. We aim to provide a substantive response within 30 days and will let you know if more time is needed.
If Australian privacy law applies and you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner. Other rights may apply under the law relevant to your circumstances.
Email [email protected] or call +61 460 643 242. For a privacy request or complaint, use the subject “Privacy”. You can also write to Twin Global Solutions Pty Ltd, 6005/8 Margaret Street, Brisbane City QLD 4000, Australia.
10. External websites and policy updates
External websites, including linked social media services, have their own privacy practices. A link from our site does not put those services under our control.
We may revise this policy when our practices, providers or legal requirements change. The latest revision date appears at the top. Contact us if you need a copy in another accessible format.