Access and information handling
Define who needs access to production and test systems, from where and for which tasks. Agree data-handling requirements and the security evidence your reviewers need.
Keep your software investment under control.
Agree what is worth building, how your team will check it and who will support it. Your Australian project lead works with our engineers in Australia and Vietnam to make scope, cost, access and release decisions clear.
Scope to support
Know what you’re agreeing to at each stage
Focus the first investment
Compare what to retain, configure, connect or build. Agree the first release, its build and running costs, and who approves changes.
Review working software
Twin demonstrates the work at agreed points. Your team can check it against the way people will use it.
Check the evidence
Review the agreed workflows, user roles, data and connections against acceptance criteria. See what is ready and what remains unresolved.
Decide when to release
Your team makes the go-live decision. Together we check dependencies, who is responsible and what to do if release has to pause.
Keep support accountable
Record support hours, issue and escalation routes, change responsibilities and the handover your team needs.
For an Australian example, see how ScriptStream progressed from conformance work into early production.
One operating model
Twin Global Solutions leads client engagement and coordination from the group’s Australian headquarters. Our engineering teams in Australia and Vietnam bring the product, software and data capability into the same programme. Your team contributes the business priorities, operating requirements and acceptance decisions.
We agree a team and review cadence suited to the programme. Demonstrations, access to the right people and clear decisions help the business and engineering work move together.
Client participation
The client supplies the context and decisions that only the organisation can own.
- Define the intended outcome, constraints and success measures.
- Provide access to users, subject-matter experts and relevant systems.
- Confirm priorities, material scope changes and operating requirements.
- Review the work and make acceptance and release decisions.
Australian client leadership
The Australian team coordinates the client discussion, scope, priorities and commercial responsibilities.
- Lead stakeholder alignment, discovery and engagement planning.
- Coordinate scope, priorities, governance and communication.
- Frame decisions between business and technical participants.
- Coordinate acceptance, release, escalation and long-term account responsibility.
Engineering across the Twin group
Our engineers design, implement, test and support the agreed software.
- Solution design, experience design, software and data engineering.
- Integration, technical documentation and dependency management.
- Code review, testing, defect correction and release preparation.
- Operational support, technical improvement and planned enhancement.
Specialist contribution where needed
Where a project needs additional expertise, a specialist may contribute to a clearly bounded workstream.
- Scope, access and deliverables are agreed before work begins.
- You know who is responsible for the specialist’s work.
- Specialist advice is connected to the wider delivery plan.
- Acceptance and support responsibilities are agreed before delivery.
Security, acceptance and continuity
Know who can access your data and what supports release.
Make information handling, test evidence and recovery part of the delivery scope. Your reviewers can assess the arrangements for the system, with responsibilities and acceptance criteria agreed before release.
Code and workflow checks
Engineering includes code review and testing. Review the agreed roles, records and integrations, including blocked actions, rejected exchanges and correction paths.
Release and recovery decisions
Confirm environments, migration, monitoring and open issues. Agree when to pause a release and the correction or rollback arrangements needed for the service.
Support and handover
Record the support hours, escalation route and operating responsibilities. The agreement defines source access, documentation and custom-code and reused-component rights.
For a documented example, see ScriptStream’s workflow, integration and conformance milestones. Its register entry covers the named prescribing product and version; the story records the wider delivery and production status.
Support and improvement after release
Keep the service supported as your business changes.
Support arrangements can cover release stabilisation, defect resolution, operational reviews, integration changes and planned improvements. The scope, hours, response arrangements and responsibilities are agreed for the engagement.
Your team sets the priorities from user feedback and operating needs. Twin assesses each change’s scope, dependencies and test requirements, then recommends a sequence for delivery.
Operate→Learn→Prioritise→Improve
Delivery in practice
ScriptStream: support beyond the first release
Twin developed ScriptStream for BOP Plus, part of Wesley Pharmacy Group. In October 2026, the platform was in early production with real prescribers. Twin remained involved in onboarding, script imports, testing and further development; full PRODA integration was still underway.
View the ScriptStream storyProduct and delivery responsibilities
See the costs, rights and responsibilities before work begins.
The proposal separates software access, configuration, connections, custom development and ongoing operation. Compare those costs and responsibilities for the approach your business needs.
| Approach | Software and product responsibility | What the engagement defines |
|---|---|---|
| Customised solutions | Applications, workflows, data platforms and integrations are developed against the agreed scope. | The agreement sets deliverables, custom-code and reused-component rights, source access, acceptance, environments and support. |
| Twin CRM and RIO | Twin owns the product suite. Configuration, extensions and connections are scoped around the organisation’s requirements. | Selected functions, software access, migration, integration, training, operating arrangements and agreed support. |
| PangoCDP | Byte Technology JSC (ByteTech) owns and develops PangoCDP. Twin Global is an authorised strategic partner and can lead the agreed advisory, solution-planning, integration and implementation-support work. | Product access, data and model configuration, customer journeys, channel connections, custom work and support responsibilities. |
The proposal identifies the relevant software, cloud, messaging and third-party costs, together with delivery and support scope. Product and project terms are recorded for the engagement.
Define the delivery model before work begins
Agree a delivery approach that fits the programme.
Bring the business objective, people involved, existing systems and release priorities. We can then define the team, scope and practical next steps together.