Wesley Pharmacy Group
Twin’s work with the group covers ScriptStream for BOP Plus and OCS for Wesley Pharmacy.
Wesley Pharmacy GroupAustralian Digital Health · Electronic Prescribing · Product Engineering
Developing ScriptStream for Australian specialist prescribing.
Twin Global developed ScriptStream for Wesley Pharmacy Group’s specialist prescribing services. The work covered the prescribing workflow, Australian health-service integrations, conformance support and preparation for production use.
Current status: ScriptStream is released and in early production, with real prescribers using the platform while onboarding, script imports, testing and further development continue.
ScriptStream project profile
Product engineering and integration
Workflow design, software engineering, Australian health-system integration, quality, conformance support and release preparation.
Released · early production
Real prescriber use has begun, with further onboarding and platform development continuing.
About Wesley Pharmacy Group
Specialist prescribing backed by decades of pharmacy experience
Wesley Pharmacy Group traces its history to 1977, when its founding partners opened a private in-hospital pharmacy at The Wesley Hospital in Brisbane. Its services now extend to hospitals, day hospitals and specialist medicine services across Australia.
Brand’s Ophthalmics Plus (BOP Plus), part of the group, supports ophthalmology practices with specialised medicines, prescription services and clinic consumables. ScriptStream supports the group’s specialist prescribing work.
Twin also works with Wesley Pharmacy on its OCS (Ophthalmic Clinic System), a separate project within the group.
40+ yearsPharmacy service experience cited by BOP Plus.BOP Plus history
Since 1977The Wesley Pharmacy Group’s history in Australian pharmacy services.Wesley Pharmacy history
National serviceThe Wesley Pharmacy Group describes a service network extending across Australia.Company profile
Client background: BOP Plus and Wesley Pharmacy Group. Sources checked 27 October 2026.
The challenge
Prescribing required distinct preparation, review and approval roles.
In an Australian specialist practice, several people may contribute to the prescribing process, but the authorised prescriber remains responsible for the final review and approval. ScriptStream therefore had to do more than store prescription details: it needed to make ownership, status, exceptions and the next action unmistakable throughout the workflow.
On screen, the experience looks straightforward: prepare and review a prescription, complete authority-related steps where required, approve it and submit electronically through eRx. Behind that experience sits the harder engineering challenge—turning clinical-service responsibilities into controlled software behaviour that can exchange information reliably with external health services and recover when something does not go to plan.
- Separate preparation and review from final prescriber approval.
- Keep outstanding work, prescription status and exceptions visible.
- Support correction and retry paths when an external step does not complete normally.
- Make the interface practical for specialist clinics without hiding the controls required by the workflow.
From requirements to product behaviour
Twin built the prescribing steps into the product.
The team organised the product around preparing prescription information, reviewing outstanding work, obtaining authority where required, approving the prescription and submitting it electronically.
01 · Prepare
Translate the prescribing task into a guided workflow.
ScriptStream provides structured creation paths for specialist prescribing scenarios. Twin connected the fields and validation rules to the preparation, review and approval steps.
02 · Review
Make outstanding work visible before approval.
The dashboard gives users a clear view of prescription activity and pending work. This supports the separation between preparation, review and the authorised prescriber decision.
03 · Authority
Bring authority-related work into the same prescribing journey.
PBS authority-related workflows formed part of the delivered scope. Twin also had to handle the surrounding system behaviour: credentials, external environments, statuses and the paths users need when a request requires correction or further action.
04 · Approve and submit
Keep final prescribing action with the authorised prescriber.
ScriptStream’s public product workflow supports approval and electronic submission through eRx, including bulk approval options. Twin’s implementation work connected the user action to the external prescribing services and the status behaviour required around successful and unsuccessful responses.
Australian healthcare integration
Connecting the prescribing workflow to Australian health services.
Moving ScriptStream into real use meant connecting the specialist workflow to the Australian digital-health services that support electronic prescribing. Twin Global worked through service contracts, identifiers, credentials, external environments, conformance scenarios and the failure paths hidden behind actions that should feel simple to the prescriber.
That work covered Healthcare Identifiers, eRx ETP1 and ETP2, Australian Digital Health Agency electronic-prescribing requirements, PBS authority-related workflows and PRODA-related access arrangements. It also included certificates and credentials, external test environments, production preparation, failure and correction paths, status visibility and representative end-to-end scenarios.
Integration and conformance milestones
The milestones that moved ScriptStream from build to real use.
The programme progressed through defined Australian digital-health integration and conformance milestones, alongside the operational work required to prepare the platform for production use.
NOC and conformance passed
Healthcare Identifiers Notice of Connection and HI conformance were completed.
ETP1 and ETP2 passed
Both defined electronic-prescription transfer conformance stages were completed.
Registered from 6 November 2025
The ADHA Electronic Prescribing Conformance Register lists Script Stream, BOP Plus Pty Ltd, software version 1.0, as a Prescribing System under conformance profile 3.0.1, with registration starting on 6 November 2025.
View the ADHA register ↗Workflow support implemented
PBS authority-related workflow support was engineered into the prescribing journey as part of the delivered scope.
Operational paths tested
Certificates, credentials, test environments, failure and correction paths, status visibility and end-to-end scenarios were addressed.
Full integration remains underway
PRODA-related access arrangements are part of the programme, while full PRODA integration is still in progress.
From build to real use
Supporting release and early production.
Production preparation covered external access, credentials, end-to-end scenarios, deployment and status visibility. The released platform is in early production with real prescribers.
Twin Global remains involved as Wesley Pharmacy Group continues prescriber onboarding, script imports, testing and further development.
ReleasedEarly production
Real prescribers using the platform.
ContinuingOnboarding and enhancementScript imports, testing and further development continue.
The delivery work brought together
Product engineering, integration and production support.
The programme combined specialist workflow design with external-service integration, conformance work and support through release and early production.
Workflow engineering
Roles, states, approvals and user actions were shaped around specialist-clinic responsibility.
Health-system integration
Healthcare Identifiers, eRx, ADHA requirements and PBS-related workflows became part of the delivery programme.
From integration to operation
The delivery included credentials, environments, rejected exchanges, correction paths, status visibility and end-to-end scenarios.
Long-term collaboration
The work continues beyond release as Wesley Pharmacy Group brings more users into the platform and evolves the product.
Project value
From specialist workflow to early production use
ScriptStream moved from design and engineering into early production, with clinical preparation, review and approval represented as distinct steps in the product. Twin also delivered the scoped Australian health-service integrations and supported the relevant release and conformance work.
For Wesley Pharmacy, the value is a product built around its specialist prescribing workflow and the external services that workflow depends on. Production support and onboarding continue as the service develops.
Building software for a regulated healthcare workflow?
Bring us the workflow, the external dependencies and the release constraints.
If your health product needs complex roles, external integrations, conformance work or a clear path from development into production, Twin Global can help turn those requirements into a platform your team can operate and continue improving.
A Wesley Pharmacy Group project. Twin Global developed ScriptStream and delivered the product, integration and conformance work described in this customer story.