Sales launch and live allocation
Give agents current availability as units are selected. Compare CapitaLand’s allocation draw with Gamuda Land’s agency bookings and online deposits.
Compare the two sales-event projectsProperty · Real estate · Connected operations
Keep sales, leasing and resident work moving.
When availability, enquiries and agreements sit in separate files, teams spend time checking what they can offer and who must follow up. Twin builds and connects sales-event, leasing and resident-service software so the next person can act on the relevant record.
Customer and sales workflowsLeasing and occupancyResident and property operations
Choose a starting point
Where does information need to move next?
Start where a booking waits, an enquiry loses its owner or a resident chases an update. Each route below pairs that problem with comparable client work.
Property discovery and enquiries
Help buyers find a suitable property and give staff a useful enquiry to follow up. Phú Mỹ Hưng connected web and mobile search with publishing and enquiry management.
Explore Phú Mỹ Hưng property discoveryResidential leasing
Keep a reservation, agreement and expiry date with the available unit so leasing staff can plan the next conversation. Sơn Kim Land’s workflow provides a reference for the scope.
Review the leasing workflowResident and building operations
Make an assigned request and its progress visible so residents and staff can follow the same work. Highgate shows the app-to-property-team handover.
See the resident-service handoverClient work
Property sales and launch events
When enquiries turn into bookings, launch teams need current unit availability and clear allocation rules. CapitaLand used a draw to allocate units and match buyers during its events. Gamuda Land connected agency bookings and unit allocation with online deposit collection.
The Phú Mỹ Hưng story also shows sales-event CRM and mobile work. Sơn Kim Land adds another live allocation example alongside its leasing and resident services.
Property discovery
Turn property discovery into a useful enquiry.
Give buyers current project and property information across web and mobile, backed by the publishing, enquiry and reporting tools your teams need.
Twin brought these functions together for Phú Mỹ Hưng. The customer-facing search below connects project details, location and available properties.
Sơn Kim Land leasing workflow
Keep availability and agreements with the leasing conversation.
Sơn Kim Land’s programme included RIO Leasing CRM and Highgate resident services. Its leasing screens show unit availability alongside enquiries, reservations and agreements. For a new programme, assess what your CRM can cover and which existing systems must exchange those records.
Keep agreement documents, payment schedules and commissions linked to the unit. Expiry reminders and payment status give the leasing team a basis for the next action.
Residents and management teams
Give residents and management teams a connected service.
Carry the relevant unit, occupant and agreement context into move-in, fees, amenity bookings, service requests and maintenance. The Highgate experience links resident requests with the team carrying out the work.
Link each request and work order to the property, responsible staff and completion record. Reporting can then show occupancy, outstanding requests, staff responsibilities and work progress from the records maintained each day.
Software options for property teams
Choose the foundation for each stage of the property relationship.
Choose the sales workflow, operational application or customer communication needed for the handover. The Sơn Kim Land programme shows how leasing and resident services can sit alongside customer records.
Twin CRM
Manage property enquiries, buyer relationships, sales stages, reservations and follow-up, with a handover to the relevant leasing or operational record.
Explore Twin CRM ↗Leasing and resident operations
Use Sơn Kim Land’s RIO and Highgate work to explore unit availability, agreements and resident requests. Scope the applications and connections around your property operation.
See the Sơn Kim Land programme ↗PangoCDP
Bring permitted enquiry, campaign and customer signals together for audience segmentation and relevant communication through connected channels.
Explore PangoCDP ↗Where the operating model needs more, we can build purpose-specific applications and connect finance, payments, access, maintenance and reporting. Agree the source of each customer, property, unit and agreement record before linking the systems.
Client work
Property discovery, leasing and resident operations
See the real platforms, application screens and delivery scope behind these programmes.
Property discovery and publishing
Phu My Hung
For the developer of a 433-hectare urban area, Twin delivered property discovery and publishing, plus a separate sales-event workflow.
Read the customer story
Leasing and property operations
Sơn Kim Land
For a developer of The Metropole Thu Thiem, Twin supported live event allocation as well as RIO leasing and Highgate resident services.
Read the customer storyBefore we begin
Planning connected property software
Can Twin support both sales and property management?
Yes. Customer enquiries and sales work can sit alongside leasing, unit records, resident services and property operations. The scope defines the product modules, shared information and handovers needed by your organisation.
Where could PangoCDP fit?
A proposed customer programme can use permitted enquiry, campaign and interaction information to build audiences and relevant follow-up. This is scoped around the available data and channels; it does not replace the property, lease or work-order record.
Can we retain finance and other specialist systems?
Yes. We assess the available interfaces and agree which system holds each customer, property, agreement and transaction record. Connections can bring relevant information into the working journey without duplicating every system.
Connect the lifecycle
Where are property teams losing information?
Bring one missed enquiry, expiring agreement or unresolved request and the systems involved. We can define the record, responsible team and first handover to improve.