Highgate mobile app
Requests, bookings, payments, building information and handover appointments, with progress visible in the app.
Customer story · Property & real estate
Sơn Kim Land: from leasing to resident service
A property team’s work continues long after a lease is signed. Twin’s work for Sơn Kim Land brings together property management, Leasing CRM and the Highgate resident app, covering unit availability, agreements, handover and everyday service.
- Client
- Sơn Kim Land
- Industry
- Property & real estate
- Platform
- RIO Solutions · Twin Real Estate
- Users
- Leasing teams, property managers and residents
About Sơn Kim Land
A developer of substantial residential and mixed-use projects
Sơn Kim Land is a Vietnamese property developer whose portfolio includes The Metropole Thu Thiem and The 9 Stellars. The company describes these as 7.6-hectare and 16.5-hectare developments respectively, giving a concrete sense of the property environments behind its resident and operational services.
At the 2024 PropertyGuru Vietnam Property Awards, Sơn Kim Land was among the developers recognised as a Developer of the Decade. Twin’s programme brings resident services, property operations and residential Leasing CRM together through RIO Solutions, Twin’s property software suite.
7.6 haThe Metropole Thu Thiem, as described in Sơn Kim Land’s official portfolio.The Metropole Thu Thiem
16.5 haThe 9 Stellars township, described in the company’s November 2024 account.The 9 Stellars
2024Among the recipients of Developer of the Decade at the PropertyGuru Vietnam Property Awards.Award organiser’s archive
Portfolio areas and recognition provide client context. Sources checked 26 October 2026.
The project
Resident services and the work behind them
Residents need a clear way to book facilities, pay fees, report a problem or arrange an apartment handover. Behind each request, property staff need the right unit details, responsible person and service status.
Twin’s programme for Sơn Kim Land covers these resident services alongside the administration and leasing work that supports them. It draws on RIO Solutions, Twin’s property software suite, which includes residential and office property management and residential Leasing CRM.
The work spans three groups with different responsibilities: residents raising requests, management staff coordinating service and leasing teams maintaining availability and agreements. Linking those tasks to property and unit records makes the operational scope visible beyond the resident app alone.
Property Management System
Resident and unit records, service work, fees, amenities, maintenance and operational reporting.
Residential Leasing CRM
Enquiries, available units, reservations, agreements, payment schedules and lease reporting.
Resident mobile services
Work orders, amenity bookings, fees and online payments, the resident handbook, eForms, feedback, property sale or lease requests, and building notices.
Administration and operations
- Reporting, work orders, amenities, fees and online payments.
- eForms, feedback, sales and leasing requests, and notices.
- Planned maintenance, staff, documents, assets and contractors.
- Project, building and unit configuration, plus handover management.
Resident experience
Everyday property services in the Highgate app
The home screen puts fees, facilities, work orders, sales and leasing, feedback, the handbook, messages and forms within reach. Fee reminders and message notifications sit alongside these services. The project selector shown in the app includes The Opera Residence, Serenity Sky Villas and The 9 Stellars.
Highgate is the property management business formerly known as Son Kim Office Company Limited. Its current resident application is Highgate Connect, published by Highgate Property Management Company Limited. The project screens shown here use the earlier Highgate Tenant branding; available functions are configured for each property.
Work orders
Follow a service request through to resolution
A resident can describe an issue, attach photos and send it to the management team. The request keeps its status, comments and assigned technician’s contact details together, so the resident can see who is handling it and what happens next.
- Report the issueChoose a request type and add a description and photos.
- Track the workView progress, contact the technician and exchange comments.
- Review the resultCompare before-and-after photos, mark the issue resolved and rate the service.
Sales and leasing requests
Submit an apartment for sale or lease
Residents choose whether to sell or lease, then add contact details, a property description, price, floor area, bedroom and bathroom numbers, and photos. After submitting, they can check the request’s status, update the details or cancel with confirmation.
Apartment handover
Book the appointment and know who to contact
Residents select an apartment awaiting handover, choose a date and time, set a reminder and review the handover rules before confirming. The appointment record shows its status and the responsible staff member’s email and phone details. Waiting and completed handovers appear separately.
Property operations
A working view for the management office
The Property Management System supports the people handling resident requests, building records and daily operations. Its overview dashboard brings resident, unit, staff and work-request information into a single view, with tables and charts that help managers see the activity behind each building.
- Residents and units
- Residents and units by building, resident age and gender, and owner and tenant categories.
- Staff and responsibilities
- Staff numbers by role, including management, administration and technical teams.
- Work-request progress
- Requests by category and status, including completed, in-progress and cancelled work.
Leasing and unit availability
Keep the unit record in view throughout the leasing process
Leasing staff need to know which units are available, what a prospective tenant is looking for and where each agreement stands. The RIO Leasing CRM shown in the presentation supports enquiries and client records, unit matching, digital proposals, site visits, reservations, lease agreements, payment schedules and commissions.
Sales availability
See which units are sold, reserved or available
Sơn Kim Land’s sales stacking plan arranges units by floor and uses distinct statuses for sold, booked and available apartments. This gives staff a view of the unit’s sales status when handling a reservation. It is a separate view from the leasing and occupancy plan below.
- Sold
- Booked / reserved
- Available
Leasing unit management
Check availability, then open the unit’s full record
The leasing stacking plan groups apartments by floor and status, including vacant, leased, internal use, showroom and out of order. Filters narrow the view by project, unit type, status and date range; leased units show check-in and check-out dates.
Opening a unit reveals its area, balcony size, asking rent, direction and facilities, alongside related activities, enquiries, agreements, site visits, reservations, guests, status records and documents.
Lease agreements
Keep contract details, payments and expiry dates together
The agreement record brings together the tenant and company, leased unit, contract dates, deposit, rent, fees, commissions and supporting documents. Staff can follow each payment period’s due date and status, alongside total rent, paid amounts and unbilled balances.
- Expiry reminders
- The example shows a reminder set for 60 days before contract expiry, giving the team a prompt to follow up.
- Automatic payment schedules
- Schedules support monthly, bi-monthly, quarterly, annual and one-off payments, with the progress of each period visible.
Leasing reports
See new activity, upcoming expiries and agreement status
The reports compare new enquiries, reservations and lease agreements between periods, alongside cancelled deposits and rejected agreements. Charts show popular rental unit types, leases approaching expiry and agreement statuses, from draft and signed through to confirmed, terminated or dropped.
Highgate and Sơn Kim Land project screens are shown alongside RIO module examples from Twin’s 2024 PMS and Leasing CRM presentation.
Project value
Connected leasing and resident service around the property record
Leasing CRM kept unit information, availability and the leasing process together. The property operations tools and Highgate resident app extended that information into the occupied building and its daily service work.
The result was a practical set of tools for different users: leasing teams could manage the commercial relationship, management offices could coordinate property work and residents could access everyday services through the app.
Discuss your property platform
What does your property team need to manage?
Tell us how you handle leasing, handover and resident service today. We can help define the property records, workflows, mobile services and system connections your teams need.