Leasing CRM
Enquiries to onboarding and lease activity
The Leasing CRM supports enquiries, customer onboarding, lease agreements, follow-up activity, reminders and the information required by leasing teams.
Sơn Kim Land · Leasing & property operations
From the first leasing enquiry to everyday resident service: one connected property lifecycle
Twin delivered a connected programme for Sơn Kim Land that brings together Leasing CRM, a client-specific Property Management System and resident-facing mobile services—so the technology can change with the relationship as a prospect becomes a tenant and day-to-day property operations begin.
Leasing CRMProperty Management SystemHighgate Connect
Customer challenge
The system that wins the lease is not the same system that runs the property
Leasing, occupancy and resident service involve different teams, records and responsibilities. When those stages are managed through manual processes and disconnected systems, important context is easily lost as the relationship moves from sales activity into day-to-day property operations.
Sơn Kim Land needed a clearer relationship between the leasing journey, the property and unit records behind occupancy, day-to-day service requests and the resident-facing experience.
Twin delivered separate but connected systems for the work each team and user group needed to perform.
Delivered scope
Use the right system at each stage—and keep the lifecycle connected
Client-specific platform
Property Management System
The project-specific system supports work orders, fee processing, amenities, resident communications and maintenance tracking. It is not presented as a separate Twin product.
Resident experience
Highgate Connect
Resident-facing mobile services support functions such as fee activity, amenity booking, maintenance requests and building communications.
Operations
Work orders and service tracking
Property teams can manage service activity from request through operational follow-up with clearer status visibility.
Reporting
Management visibility
The published programme includes reporting and Power BI views around property performance, operational activity and financial information.
Integration
Connected through APIs and SDKs
The systems were designed to exchange information across the property environment rather than operate as isolated applications.
See the systems working across the lifecycle
Leasing, resident service and property operations in practice
One lifecycle, different systems
Different responsibilities, connected through one property journey
The strength of the programme comes from clear system responsibility. Leasing CRM manages customer and lease activity; the client-specific Property Management System supports property operations; and resident mobile services give occupants a practical front door into day-to-day service. Integration connects those responsibilities without forcing them into one oversized application.
What makes the architecture valuable
Sơn Kim Land shows Twin’s ability to design beyond the boundaries of CRM—connecting customer management, client-specific property operations and resident-facing services while keeping the role of each system clear.
The architecture also illustrates an important enterprise principle: a connected experience does not require one giant application. Different systems can remain responsible for the work they handle best, provided the hand-offs, shared identifiers and data exchanges are designed around the lifecycle rather than around organisational silos.
Connect leasing, occupancy and resident service
Discuss your property platform requirements
Talk to Twin about the mix of CRM, operational software, mobile services, reporting and integration your property lifecycle requires.