Terms of Service

Twin Global Solutions Pty Ltd
Last updated: 24 April 2026

Welcome to the website and services of Twin Global Solutions Pty Ltd (“Twin Global”, “we”, “us”, or “our”).

These Terms of Service (“Terms”) govern your access to and use of our website, software, platforms, products, and services. By accessing our website or using our services, you agree to be bound by these Terms.

If you do not agree, please do not use our website or services.

1. Who We Are

Twin Global is an Australian technology company providing:

• Custom software development
• Web and mobile application development
• AI and automation solutions
• Cloud services
• Integration services
• Digital consulting
• Support and maintenance services

2. Eligibility

You must be at least 18 years old or have authority to act on behalf of a business or organisation to use our services.

By using our services, you confirm that:

• You have legal capacity to enter into these Terms
• Information you provide is accurate
• You will comply with applicable laws

3. Services

We may offer services through proposals, contracts, subscriptions, support arrangements, or direct engagement.

Specific deliverables, timelines, pricing, scope, and commercial terms may be governed by separate written agreements. Where there is any inconsistency, the separate signed agreement will prevail over these website Terms.

4. Acceptable Use

You agree not to:

• Use our services for unlawful purposes
• Attempt unauthorised access to systems or accounts
• Upload malicious code, viruses, or harmful content
• Interfere with website security or functionality
• Infringe intellectual property rights
• Misrepresent your identity or authority
• Use our systems to spam, harass, or abuse others

We may suspend or terminate access where misuse occurs.

5. Quotes, Proposals and Estimates

Unless expressly stated otherwise:

• Quotes and estimates are indicative only
• Timelines may depend on client feedback, approvals, third parties, and changing scope
• Scope changes may result in revised fees or delivery dates
• Written acceptance may be required before work starts

6. Client Responsibilities

Where you engage our services, you agree to:

• Provide accurate information and requirements
• Respond promptly to requests for feedback or approvals
• Obtain rights to any materials you supply to us
• Maintain your own backups unless otherwise agreed
• Use delivered systems responsibly and lawfully

Delays caused by missing information, approvals, or third-party dependencies may affect delivery timelines.

7. Fees and Payment

Unless otherwise agreed in writing:

• Fees are payable in accordance with invoices or contract terms
• Late payments may delay work or suspend services
• Fees are exclusive of GST unless stated otherwise
• You are responsible for applicable taxes, duties, or bank charges

We may require deposits, milestone payments, subscriptions, or prepaid support arrangements depending on the engagement.

8. Intellectual Property

Our Intellectual Property

We retain ownership of:

• Our pre-existing tools, frameworks, templates, libraries, know-how, and methodologies
• Our branding, logos, website content, and materials
• Any third-party tools licensed to us

Client Materials

You retain ownership of materials you provide to us, subject to any rights needed for us to perform the services.

Project Deliverables

Ownership of custom deliverables will be governed by the relevant proposal, agreement, or statement of work. Unless otherwise agreed in writing, full ownership transfers only after all fees due are paid in full.

9. Third-Party Services

Our solutions may integrate with or rely on third-party platforms, hosting providers, APIs, payment gateways, app stores, cloud services, or social networks.

We are not responsible for outages, policy changes, pricing changes, suspension, or actions of third-party providers.

Meta Platforms
Google

10. Availability and Support

We aim to provide reliable services but do not guarantee uninterrupted or error-free availability unless expressly agreed in a service level agreement (SLA).

Maintenance, upgrades, third-party outages, force majeure events, or technical issues may affect availability.

11. Warranties Disclaimer

To the maximum extent permitted by law:

• Our website and services are provided on an “as is” and “as available” basis
• We do not guarantee that services will be uninterrupted, error-free, or suitable for every purpose
• Results may vary depending on implementation, user behaviour, third-party systems, and business circumstances

Nothing in these Terms excludes rights that cannot be excluded under Australian Consumer Law.

12. Limitation of Liability

To the maximum extent permitted by law, Twin Global will not be liable for:

• Indirect or consequential loss
• Loss of profits, revenue, data, goodwill, or opportunity
• Business interruption
• Third-party claims arising from your misuse
• Delays caused by client actions or third parties

Where liability cannot be excluded, it is limited to the resupply of services or the amount paid for the relevant services, as permitted by law.

13. Indemnity

You agree to indemnify Twin Global against claims, losses, damages, or costs arising from:

• Your unlawful use of our services
• Your breach of these Terms
• Materials or content you supply that infringe third-party rights
• Misuse of delivered systems after handover

14. Confidentiality

Each party must keep confidential information received from the other party confidential, except where disclosure is required by law or reasonably necessary to perform the services.

15. Privacy

Your use of our services is also subject to our Privacy Policy, which explains how we collect and handle personal information.

16. Suspension and Termination

We may suspend or terminate access where:

• Fees remain unpaid
• Misuse or unlawful activity occurs
• Security risks arise
• Required cooperation is not provided

Termination does not affect accrued rights or obligations.

17. Force Majeure

We are not liable for delays or failures caused by events beyond reasonable control, including natural disasters, internet outages, cyber incidents, labour disputes, government actions, or supplier failures.

18. Changes to These Terms

We may update these Terms from time to time. Updated versions will be posted on our website with the revised effective date.

Continued use after updates may constitute acceptance of the revised Terms.

19. Governing Law

These Terms are governed by the laws of Queensland, Australia. Any disputes are subject to the courts of Queensland, unless otherwise agreed in writing.

Queensland

20. Contact Us

Twin Global Solutions Pty Ltd
Brisbane, Queensland, Australia
Email: [email protected]
Website: www.twinglobal.com.au