Privacy Policy

Twin Global Solutions Pty Ltd (“Twin Global”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and other applicable laws.

This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you visit our website, engage our services, communicate with us, or otherwise interact with us.

Twin Global Solutions Pty Ltd

1. Who We Are

Twin Global is an Australian technology company providing software development, digital transformation, AI solutions, cloud services, mobile and web applications, and related consulting services to clients in Australia and internationally.

If you have any questions about this Privacy Policy or your personal information, please contact us:

Twin Global Solutions Pty Ltd
Brisbane, Queensland, Australia
Email: [email protected]
Website: www.twinglobal.com.au

2. What Personal Information We Collect

We may collect personal information that is reasonably necessary for our business functions and activities, including:

Information you provide directly

• Full name
• Company name
• Job title
• Email address
• Phone number
• Billing or business address
• Project requirements or enquiry details
• Payment and invoicing information
• Any information you provide in forms, emails, calls, or meetings

Information collected automatically

When you use our website or systems, we may collect:

• IP address
• Browser type and device information
• Website usage data
• Cookies and analytics data
• Date/time of access
• Referral sources

Sensitive Information

We do not generally collect sensitive information unless reasonably necessary and permitted by law, or with your consent.

3. How We Collect Personal Information

We may collect personal information through:

• Website contact forms
• Direct enquiries by email, phone, or social media
• Client onboarding processes
• Contracts and proposals
• Meetings and video calls
• Newsletter subscriptions
• Cookies and website analytics tools
• Third-party referrals or business introductions
• Recruitment applications

4. Why We Collect and Use Personal Information

We may use personal information for purposes including:

• Responding to enquiries
• Providing quotes, proposals, and services
• Managing client relationships
• Delivering software projects and support services
• Processing invoices and payments
• Improving our website, services, and user experience
• Sending relevant updates or marketing communications
• Complying with legal obligations
• Protecting our rights, systems, and business operations

We will only use personal information for the purpose for which it was collected, or related purposes permitted by law.

5. Disclosure of Personal Information

We may disclose personal information to:

• Our employees, contractors, and related entities
• Trusted technology providers and hosting partners
• Professional advisers (lawyers, accountants, insurers)
• Payment processors
• Regulatory authorities where required by law
• Business partners involved in delivering agreed services

Some of these recipients may be located overseas, including countries where our delivery teams or service providers operate (such as Vietnam, Singapore, or other jurisdictions).

Where we disclose information overseas, we take reasonable steps to ensure appropriate privacy and security safeguards are in place.

6. Overseas Disclosure

As we operate internationally, your personal information may be transferred to or accessed from outside Australia.

Where applicable, we take reasonable steps to ensure overseas recipients handle personal information in a manner consistent with Australian privacy requirements.

7. Cookies and Website Analytics

Our website may use cookies and similar technologies to:

• Improve website functionality
• Understand visitor behaviour
• Measure traffic and performance
• Support marketing activities

You can manage cookies through your browser settings. Disabling cookies may affect some website functionality.

8. Data Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

Security measures may include:

• Secure hosting environments
• Access controls
• Password protection
• Encryption where appropriate
• Staff confidentiality obligations
• Monitoring and system security practices

However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

9. Data Retention

We retain personal information only for as long as reasonably necessary for business, legal, accounting, or operational purposes.

When no longer required, information is securely destroyed or de-identified where practicable.

10. Access and Correction

You may request access to personal information we hold about you, and request corrections if it is inaccurate, out-of-date, incomplete, irrelevant, or misleading.

To make a request, please contact us using the details below. We may need to verify your identity.

In some cases, access may be refused where permitted by law, and we will explain the reasons where required.

11. Direct Marketing

We may send you updates, insights, or marketing communications where permitted by law.

You can opt out at any time by:

• Clicking the unsubscribe link in emails
• Contacting us directly

We will respect your marketing preferences.

12. Third-Party Links

Our website may contain links to third-party websites or platforms. We are not responsible for the privacy practices of those third parties, and we encourage you to review their policies.

13. Complaints

If you believe we have breached applicable privacy laws or mishandled your personal information, please contact us first so we can investigate and respond.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

Office of the Australian Information Commissioner

14. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our business, legal obligations, or practices.

The updated version will be published on our website with the revised effective date.

15. Contact Us

Twin Global Solutions Pty Ltd
6005/8 Margaret St, Brisbane City QLD 4000
Email: [email protected]
Website: www.twinglobal.com.au