Services
We enjoy adapting our strategies to provide each client with the latest industry-leading solutions
TWIN GLOBAL Services
What is Online-To-Offline (O2O)?
O2O solution enables businesses to have full visibility of which campaigns, keywords, content, and social media posts drive revenue at offline stores. Through real-time data and analytics, our clients can accurately measure the effectiveness of their digital marketing campaigns, allowing for data-driven decisions that optimise their strategies for maximum impact.
“From online marketing and e-commerce integration to location-based services and customer analytics, Twin Global provides the tools and expertise to unlock the full potential of O2O initiatives.”
Online Data
Harness the Power of Digital Insights
Gain valuable insights into the customer journey across multiple online channels. Analyse website analytics, social media engagement, online purchases, and much more to understand your customers’ interactions and touchpoints. This strategic analysis enables businesses to adapt and refine their digital presence in response to changing customer behaviours.
Offline Data
Tap into Real-World Insights
By integrating offline data sources such as point-of-sale systems, customer surveys, and in-person interactions, Twin Global helps businesses to gain a deeper understanding of their customer base (including customer preferences, offline conversions, and overall satisfaction) and tailor their strategies to meet offline consumer needs more effectively.
360 Customer View
Unlock a Holistic Perspective
By seamlessly combining online and offline data sources, Twin Global helps businesses achieve a 360-degree customer view. This holistic perspective enables the creation of personalised marketing campaigns, tailored customer experiences, and targeted engagement strategies across all touchpoints, contributing to develop more effective strategies.
O2O CRM
Experience the power of our O2O Customer Relationship Management solution, trusted and embraced by 100+ Developers, Real Estate Agencies, and thriving industries such as Retail, Automotive, Service, and Education. Join the ranks of successful businesses and build more meaningful relationships with your customers at every stage of their journey.
O2O CDP
Our O2O Customer Data Platform provides a centralised database where you can efficiently manage and organise customer information across various channels (from online interactions to offline purchases), allowing you to gain a holistic view of your customers. Leverage this valuable data to personalise marketing campaigns, optimise customer experiences, and drive business growth.
O2O Yes!
Our O2O loyalty programs enable you to reward and engage customers across both digital and physical touchpoints. These solutions create a unified loyalty ecosystem that enhances customer satisfaction, drives repeat business, and fosters long-term loyalty. By integrating online interactions, such as purchases and referrals, with offline activities like in-store visits and events, we ensure that each engagement contributes to a customer’s enduring loyalty journey.
O2O Warranty
Our O2O Warranty solution represents the future of warranty management, harmonising the digital and physical worlds. It streamlines the process by effortlessly connecting online warranty claims with offline service centres, providing a comprehensive and convenient experience that enhances customer satisfaction and business efficiency
Mobile App Development
Discover our expertise in mobile app development, specialising in industries such as Real Estate, BFSI, Healthcare, and more. With a proven track record, we have successfully deployed over 20 apps to satisfied customers on CH Play and Apple Store. Experience the transformative impact of our mobile app solutions and unlock your opportunities for growth and success in the digital landscape.
Gamification
Experience the transformative power of gamification with our innovative solutions. By integrating game elements into your business strategies, we captivate and motivate users, driving increased engagement, loyalty and desired behaviours. Bring your gaming vision to life with our expertise in concept development, prototyping, and full-scale game production.
